Thank you for choosing our website to purchase the Folding Book Light (Clip Version). To ensure that you are satisfied with your shopping experience, here are our refund terms:
1. Refund Application
If you are not satisfied with the Folding Book Light you purchased, or the product has quality problems, you can apply for a refund within 14 days after receiving the product. Please ensure that the product is unused and keeps the original packaging and all accessories.
2. Return Process
Submit an application: Please submit a refund application through the “Contact Us” page of our website or the customer service email, providing the order number and relevant problem description.
Return the product: After the refund is approved, please send the product back according to our instructions. You are responsible for the return shipping cost, and it is recommended to choose a mailing method with tracking function to ensure the safe return of the product.
3. Refund Processing
Once we receive the returned product and confirm that it is in good condition, we will process your refund request within 2 working days, and the refund will be returned to your account according to your original payment method.
4. Refund Conditions
The following situations are not eligible for the refund policy:
The product has been used or damaged.
Refund application for products over 14 days.
Products that are not in their original packaging or are missing accessories.
5. Special circumstances
For returns due to product defects or wrong goods, we will bear the return shipping costs. You can provide specific circumstances and evidence when applying for a refund.
6. Customer Service
If you have any questions about the refund terms or process, please feel free to contact our customer service team. We will be happy to answer and assist you.
Thank you for your support. We hope to continue to provide you with quality products and services!