When shopping on our German e-commerce website, you will enjoy convenient and efficient logistics and delivery services. Here are our shipping terms:
1. Shipping range
We provide delivery services covering all of Germany and some European countries through professional logistics partners. Please confirm the specific delivery areas at checkout.
2. Shipping time
Generally, the order will be shipped within 2 working days after payment is confirmed. Generally, the delivery time for domestic orders is 6 working days, and the delivery time for international orders may be longer. The estimated delivery time is within 14 working days, depending on the destination and local transportation services.
3. Shipping costs
The shipping costs vary depending on the total amount of the order, the shipping method and the delivery address. The specific costs will be displayed at checkout and confirmed by the customer.
4. Logistics partner companies
We work with many well-known logistics companies, including DHL, Hermes and DPD, to ensure that your order is delivered safely and quickly. After the order is shipped, you can track the status of your package in real time through the tracking link provided.
5. Damaged or lost goods
When you receive the package, please check the goods immediately to see if they are intact. If you find that the goods are damaged or lost, please contact our customer service within 48 hours and provide relevant evidence (such as photos), and we will handle it for you as soon as possible.
6. Receiving goods
Please make sure that the delivery address you provide is accurate and someone signs for it. If there are delivery problems caused by incorrect addresses, we will not be able to bear the relevant costs.
7. Customer Service
If you have any questions about the shipping terms or order status, please feel free to contact our customer service team, we will serve you wholeheartedly.
Thank you for choosing us, and we look forward to providing you with a pleasant shopping experience!